Frequently Asked Questions (FAQ)

Can I get my digital code delivered to my home address?
Physical Mailing: Digital codes are typically delivered via email and are not physically mailed to your home address. Printed Version: There is generall...
Tue, 10 Sep, 2024 at 11:25 AM
I'm trying to place an order but I can’t seem to go past the payment page, can you help me?
Payment Issues: Ensure your payment method is valid and accepted by the platform. Some methods may cause issues depending on your region or the store’s poli...
Tue, 10 Sep, 2024 at 11:26 AM
I pre-ordered a game but didn’t receive the code?
Code Delivery: You’ll usually receive your pre-order code on or shortly before the game’s release date via email or in your account’s "My Orders"...
Tue, 10 Sep, 2024 at 11:28 AM
I accidentally bought the wrong product. Can I replace it or get a refund?
Refund or Exchange: Whether you can receive a refund or exchange depends on the retailer’s policy. Please refer to the website’s Terms and Conditions for d...
Tue, 10 Sep, 2024 at 11:34 AM