General Questions 5

• Are the digital codes you sell legal?
• Where can I find my code?
• How do I download my game?
• How do I activate my digital code?
• How can I request a refund for my purchase?

Order Status & Their Meanings 6

• What Does "Order Status: Created" Mean?
• What Does "Order Status: Processing" Mean?
• What Does "Order Status: Fraud Check" Mean?
• What Does "Order Status: Finished" Mean?
• What Does "Order Status: Cancelled" Mean?

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Order & Payment 7

• How long will it take to receive my code?
• Why are your digital codes cheaper than other sites?
• What console or platform is my digital code compatible with?
• My code is invalid or not working—what should I do?
• My Gift Card and/or Subscription code is ‘region-locked.’ How do I fix this?

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Refunds & Fees 3

• How long does the refund process take?
• Why is there a €2.50 refund fee?
• I accidentally bought the wrong product. Can I replace it or get a refund?

Account & Verification 4

• Do I need to create an account to place an order?
• What can I do if I fail the verification process?
• Why do we require KYC (Know Your Customer) verification?
• How to Create a Shop User Account?

Shopping & Cart Management 2

• How can I remove a product from my cart?
• Why can't I see my code even though the status shows as "Finished"?

Security & Trust 1

• How can I trust your website?

Troubleshooting Purchased Code Issues 2

• I'm having an issue with my purchased code. How can I fix it?
• My code is showing as Invalid, Used, Region Lock, Revoked, Incorrect Product, or Inactive. How can I fix this?