Refund or Exchange: Whether you can receive a refund or exchange depends on the retailer’s policy. Please refer to the website’s Terms and Conditions for details.

Requesting a Replacement: For assistance with a replacement, kindly reach out to our Customer Support team.

Time Limit: Refunds or exchanges are typically available within 14 days of purchase, but please review the specific refund policy for exact timelines.

Fees or Penalties: A €2.50 fee is applied for each refund request, as outlined in our refund policy.