If you're experiencing issues with your purchased code, please follow these steps to resolve the problem:
Verify the Code – Carefully check that you’ve entered the code correctly in the redemption field, ensuring there are no typos, extra spaces, or incorrect characters.
Confirm Region Compatibility – Ensure that the code matches your account's region, as region-locked codes will not work outside their designated areas.
Check Currency Compatibility – Verify that the currency of the purchased code aligns with your account’s currency. Mismatched currencies may prevent successful redemption.
Review Subscription Status – If the code is for a subscription service, it may not be redeemable if you already have an active subscription that has not yet expired.
Allow for System Processing Delays – If the redemption platform is experiencing technical difficulties, wait a few hours or up to 24 hours before attempting to redeem the code again.
Use the Correct Platform – Ensure that you are redeeming the code on the appropriate platform. Refer to the "Activation Instructions" provided with your code for specific redemption steps.
Avoid Re-Redeeming a Successfully Used Code – If you successfully redeemed the code on your first attempt but it has not yet appeared in your account, do not attempt to redeem it again. Doing so may result in an error. Instead, allow some time for the redeemed product to reflect in your account.
If the issue persists after following these steps, please contact our customer support team or email us at support@supportprofessionals.net for further assistance.
Kindly note that when reporting this issue to our Customer Support team, you will be required to provide screenshots of the error. Please refer to this article for guidance on the specific screenshots needed. Click here